PROFESSIONAL PROFILE

Areas of Specialisation


Agriculture


Mergers and Acquisitions.


Finance: Micro and Macro


Financial market & products


Financial law


International Relations.


Strategic Planning


Building a World Class Financial sales Model


Extensive Government Interaction: Trade Missions with the President, Presidential Legotlas, Strategic bridge between Government and Business


Customer Service Measurement / Net Promoter Scores Customer service measurement reviewed and implemented with world class bench marks


Consumer Activist / Champion


Dissected Services Models and Customer Experience offerings - globally.


Implementation of best practise service models from the US and France into SA Retail bank.


Pricing & product


Treat Customers fairly and Consumer Protection Act


Transformation: FSC Codes and Charters


Driving huge teams (20,000)


Execution of the Sales Strategy with military precision


Commercial turn over and generating high revenues: Maintained an average of 50% contribution to the Group’s bottom line consistently over 4 years within Retail Banking.


Banking Innovation: Pre-paid Debit Card, CashSend, ATM diverse language policy, etc.

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Professional Membership and Academic Roles:


Visiting Professor: University of the Free State


Visiting Lecturer: Cornel University (USA), Louisiana State University (USA), and University of Stellenbosch


International Women’s Forum


Institute of Directors


Afrikaanse Handelsinstituut

References


Dr Steve Booysen: Former CEO of Absa


Israel Skosana: Former Executive Director of Absa and Non-Executive Director Old Mutual


Prof Wiseman Nkuhlu: Chairman of Meeg Bank


Dale Hillary: Former CEO of Change Partners


Thoko Didiza: Former Minister of Agriculture and Public Works

Adv. Dali Mpofu: Chairman Proudly South African Contact number: 083 260 1433

 

 

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